Shipping policy
📦 Nookra Shipping & Delivery Policy
At Nookra, we aim to make every delivery simple, transparent, and reliable.
Please review the information below before placing your order.
1. Shipping Region
Nookra currently ships exclusively to addresses within the United States.
At this time, we do not offer shipping to countries outside the United States.
Orders placed with a delivery address outside the United States cannot be fulfilled.
2. Order Processing Time
Orders are usually processed within 3–5 business days.
Business days are Monday through Friday, excluding public holidays.
During periods of high order volume, promotional events, or holidays, processing times may occasionally be slightly longer.
Once your order has been processed and shipped, you will receive a shipment confirmation email with tracking information.
3. Estimated Delivery Time
Estimated delivery time is typically:
8–15 business days after processing
Delivery times may vary depending on:
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the product ordered
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the shipping location within the United States
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carrier availability
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customs processing, when applicable
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weather conditions
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other transportation or courier delays outside our direct control
Please note that delivery estimates are not guaranteed delivery dates.
4. Shipping Fees
We offer free standard shipping on all orders within the United States, regardless of order value.
There is no minimum purchase requirement for free shipping.
5. Shipping Methods
Shipping methods are selected automatically based on the product, package size, shipping origin, and delivery destination.
We work with multiple suppliers and logistics partners in order to select an appropriate shipping method for each order.
Because some products may be fulfilled by different suppliers or warehouses, orders containing multiple items may arrive in separate packages and at different times.
You will not be charged additional shipping fees if your order is delivered in multiple shipments.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 48 hours to become active after shipment.
In some cases, tracking may temporarily show limited or no updates while the package is:
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in transit between logistics facilities
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being transferred between carriers
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awaiting processing by the final-mile delivery carrier
This does not necessarily mean that your shipment has stopped moving.
If your tracking has not updated for an extended period, please contact us at:
and we will assist you.
7. Customs, Import Duties, Taxes, and Tariffs
Some Nookra products may be shipped from fulfillment locations outside the United States.
As a result, an order may be subject to customs processing, import duties, tariffs, taxes, or other government-imposed charges.
Where such charges apply and have not already been collected as part of the order or shipping process, they may be the responsibility of the recipient.
Nookra does not control charges imposed directly by customs authorities, government agencies, or shipping carriers.
Customs procedures may also occasionally cause additional delivery delays.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order is processed.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Nookra is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
9. Failed or Refused Delivery
If a package cannot be delivered because of:
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an incorrect or incomplete address
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repeated unsuccessful delivery attempts
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refusal of the package by the recipient
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failure to collect a package when required
the shipment may be returned to the sender or fulfillment facility.
Please contact us if this occurs so we can review the available options.
Additional shipping costs associated with resending an order may be the customer's responsibility when the failed delivery was caused by incorrect information or actions of the recipient.
10. Lost Packages
If your package appears to be lost in transit, please contact us at:
We will review the tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate the shipment.
If the package is confirmed as lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
11. Damaged Packages or Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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your order number
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a brief description of the problem
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clear photographs of the product
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photographs of the packaging, when applicable
Please keep the damaged item and all original packaging until your request has been reviewed.
Depending on the circumstances, we may provide:
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a replacement
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a partial refund
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a full refund
For additional information, please review our Returns & Refunds Policy.
12. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our direct control, including:
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severe weather
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carrier disruptions
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customs processing
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transportation delays
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unusually high shipping volumes
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public holidays
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other logistical disruptions
If your order is significantly delayed, please contact us and we will help investigate the shipment.
13. Multiple Shipments
Because Nookra works with different suppliers and fulfillment partners, products from the same order may sometimes be shipped separately.
If this happens, you may receive:
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multiple tracking numbers
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packages on different days
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separate shipping confirmation updates
This is normal and does not mean that part of your order is missing.
14. Returns and Refunds
For information regarding returns, refunds, damaged items, and order cancellations, please review our:
Return & Refund Policy
15. Contact Us
If you have any questions regarding your order, shipment, or delivery, please contact us at:
We usually respond within 24–48 hours.