Terms of service
Terms of Service
Last updated: 18/05/2026
Welcome to Nookra.
These Terms of Service (“Terms”) govern your use of our website nookra.store and your purchase of products from our online store. By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms.
Please read them carefully before using our website or placing an order.
1. Store Information
This website is operated by Nookra.
For any questions regarding orders, products, shipping, returns, or these Terms, you can contact us at:
Email: contact.nookra@gmail.com
Website: https://nookra.store
Business details:
Business Name: BLAISE ECOMMERCE BLAZEJ CISZELSKI
Registered Address: KAZIMIERZA WIELKIEGO 7/5, 65-047 ZIELONA GÓRA, PL
Throughout the website, the terms “we”, “us”, and “our” refer to Nookra. The terms “you”, “your”, and “customer” refer to the person using our website or purchasing from us.
2. Our Products
Nookra offers carefully selected products for book lovers, including but not limited to:
- DIY book nook kits
- miniature bookshelf scenes
- reading lights
- book holders
- bookmarks and reading accessories
- cozy reading-related decor and accessories
Some of our products, especially DIY book nook kits, may require manual assembly. Product descriptions may include information about difficulty level, estimated assembly time, included parts, lighting features, recommended age, and whether items such as glue, batteries, or tools are included.
Please read each product page carefully before placing an order.
3. DIY Kits, Assembly and Product Use
Some products sold on Nookra are DIY kits and are not delivered as fully assembled finished items unless clearly stated otherwise on the product page.
DIY kits may include small parts and may require patience, careful handling, glue, batteries, basic tools, or adult supervision. They are generally intended for teens and adults, collectors, hobbyists, and book lovers.
Unless stated otherwise:
- DIY kits are intended for decorative and hobby use.
- DIY kits may contain small parts and are not suitable for young children.
- Product colors, lighting effects, and final appearance may vary slightly depending on screen settings, lighting, assembly quality, and natural material variation.
- Glue, batteries, or tools may not be included unless clearly stated on the product page.
- Customers are responsible for following any included instructions and handling parts with care.
Nookra is not responsible for damage caused by misuse, improper assembly, modification, negligence, or failure to follow instructions.
4. Product Information and Availability
We make every effort to display our products as accurately as possible, including descriptions, images, prices, dimensions, colors, specifications, and availability.
However, we do not guarantee that all information on the website will always be completely free from errors, inaccuracies, or omissions. Product images are for illustrative purposes and may slightly differ from the actual product due to lighting, screen settings, manufacturing updates, or supplier variations.
We reserve the right to:
- correct errors or inaccuracies at any time
- update product descriptions or images
- change product prices
- limit product quantities
- discontinue products
- refuse or cancel orders where product information or pricing was incorrect
If we cancel an order after payment has been made, we will issue a refund to the original payment method.
5. Prices and Currency
Product prices are displayed on the website in the currency shown at checkout. Prices may vary depending on your location, selected currency, taxes, promotions, discounts, and Shopify Markets settings.
Prices may be changed at any time without prior notice. The final price of your order, including any applicable taxes, shipping costs, or discounts, will be shown at checkout before you confirm your purchase.
Promotional “compare at” prices, discounts, or sale prices may be used from time to time and may change or end without notice.
6. Taxes, VAT and Duties
Depending on your delivery country, prices may include or exclude applicable taxes such as VAT. Any applicable taxes will be displayed at checkout where required.
For orders shipped within the European Union, consumer rights and tax rules may apply depending on the destination country and the seller’s tax obligations.
If any import duties, customs fees, or local taxes apply to your order, these may be charged by your local customs authority or delivery provider. Unless otherwise stated at checkout, such charges are the customer’s responsibility.
We are not responsible for delays caused by customs procedures, local authorities, or courier processing.
7. Orders and Order Confirmation
After placing an order, you should receive an order confirmation email. This confirms that we have received your order request.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- incorrect or incomplete customer information
- suspected fraud or unauthorized transaction
- product unavailability
- pricing or product information errors
- delivery restrictions
- violation of these Terms
If we cancel an order that has already been paid, we will refund the amount paid to the original payment method.
Please make sure that your shipping address, email address, and contact information are correct before completing your order. We are not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
8. Payments
We accept payment methods shown at checkout. Payments are processed securely by third-party payment providers.
By submitting payment information, you confirm that:
- you are authorized to use the selected payment method
- the payment information provided is accurate
- you authorize us and our payment providers to charge the total order amount
We do not store full payment card details on our website.
9. Shipping and Delivery
We currently ship to selected countries listed on our Shipping & Delivery page or shown at checkout.
Estimated delivery times vary depending on the destination country, product availability, processing time, and shipping carrier. Delivery estimates are provided for guidance only and are not guaranteed unless clearly stated otherwise.
Typical order processing and delivery information can be found in our Shipping & Delivery Policy.
Delivery may be affected by:
- high order volume
- customs procedures
- courier delays
- weather conditions
- public holidays
- incorrect address information
- supply chain disruptions
Once your order has shipped, you may receive tracking information by email where available.
10. Lost, Delayed or Undeliverable Packages
If your order appears to be significantly delayed or lost in transit, please contact us at:
We will help investigate the issue with the shipping provider or supplier.
If a package is returned due to an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the package, additional shipping costs may apply before the order can be resent.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, we may be unable to issue a full refund for shipping-related costs.
11. Returns and Right of Withdrawal
Customers may have the right to return products or withdraw from the purchase within 14 days of receiving the order, in accordance with applicable consumer protection laws.
To request a return, please contact us at:
Please include:
- your order number
- the item you wish to return
- the reason for return
- photos, if the item is damaged, defective, or incorrect
Returned items should be unused, undamaged, and in their original condition with all accessories and packaging included where possible.
Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect.
For full details, please refer to our Returns & Refunds Policy.
12. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at:
Please include:
- your order number
- a clear description of the issue
- photos or videos of the product and packaging
After reviewing the issue, we may offer an appropriate solution, such as:
- replacement parts
- a replacement product
- a partial refund
- a full refund where applicable
Your statutory consumer rights are not affected.
13. Legal Guarantee and Consumer Rights
Nothing in these Terms limits or excludes your mandatory legal rights as a consumer.
For customers in the European Union, goods must be as described, fit for their normal purpose, and free from defects. Under EU consumer rules, customers are entitled to a minimum legal guarantee if goods are faulty or do not work as advertised.
If a product is defective or not as described, you may be entitled to repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.
These rights are separate from and in addition to any voluntary return policy, commercial warranty, or promotional guarantee we may offer.
14. Order Cancellations
You may request to cancel an order by contacting us at:
We will do our best to cancel your order if it has not yet been processed, packed, or shipped.
Once an order has entered processing or shipping, cancellation may no longer be possible. In that case, you may still be able to request a return after receiving the order, in accordance with our Returns & Refunds Policy and applicable consumer law.
15. Promotions, Discounts and Gift Offers
From time to time, we may offer discounts, promotional codes, bundles, free shipping offers, or special campaigns.
Promotions may be subject to additional conditions, such as:
- limited availability
- minimum order value
- expiry dates
- specific eligible products
- one use per customer
- exclusion from other offers
We reserve the right to modify, suspend, or cancel promotions at any time, provided this does not affect orders already completed under the valid terms of the promotion.
16. Reviews, Comments and User Content
If you submit reviews, comments, photos, messages, feedback, or other content to us or through our website, you agree that:
- the content is accurate and lawful
- you have the right to submit it
- it does not infringe the rights of others
- it does not contain offensive, misleading, harmful, or unlawful material
By submitting content, you grant Nookra permission to use, display, reproduce, edit, and share that content for website, marketing, customer service, or promotional purposes, unless you request otherwise.
We reserve the right to remove or reject content that we consider inappropriate, misleading, unlawful, or inconsistent with our brand.
17. Intellectual Property
All content on nookra.store, including text, graphics, logos, images, product descriptions, design elements, icons, layout, and branding, is owned by or licensed to Nookra and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without our prior written permission.
You may use our website only for personal, non-commercial shopping and browsing purposes.
18. Acceptable Use of the Website
You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or disruptive purpose.
You must not:
- attempt to interfere with website security
- use automated scraping, bots, or data extraction tools
- upload malicious code or harmful files
- impersonate another person
- submit false or misleading information
- attempt unauthorized access to our systems
- use the website in a way that violates applicable laws or regulations
We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.
19. Third-Party Services and Links
Our website may use third-party services, including but not limited to Shopify, payment providers, analytics tools, shipping providers, marketing apps, and external links.
We are not responsible for the content, privacy practices, policies, or actions of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.
20. Privacy and Personal Data
Your privacy is important to us.
We collect and process personal information in accordance with our Privacy Policy, which explains what data we collect, how we use it, how long we keep it, and what rights you may have under applicable data protection laws.
By using our website or placing an order, you agree that your personal information may be processed as described in our Privacy Policy.
21. Limitation of Liability
To the fullest extent permitted by applicable law, Nookra shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.
However, nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, personal injury caused by negligence, or mandatory consumer rights that cannot be excluded under applicable law.
Our total liability for any claim relating to an order will not exceed the amount paid by you for that order, unless applicable law provides otherwise.
22. Product Safety
Please use all products responsibly and according to any instructions provided.
Products containing small parts, decorative elements, LEDs, batteries, or electronic components should be handled with care. Keep small parts away from young children and pets.
Reading lights and LED accessories should be used only as intended. Do not use damaged cables, damaged components, or products showing signs of overheating or malfunction.
If you believe a product is unsafe, stop using it immediately and contact us.
23. Force Majeure
We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control.
This may include but is not limited to:
- natural disasters
- extreme weather
- strikes or labor disputes
- customs delays
- transport disruptions
- supplier delays
- pandemics or public health restrictions
- government actions
- technical outages
- war, civil unrest, or other emergencies
24. Changes to These Terms
We may update or modify these Terms from time to time to reflect changes in our business, website, products, legal obligations, or operational needs.
The latest version will always be available on this page. The “Last updated” date at the top of this page indicates when the Terms were last revised.
Your continued use of the website after any changes means that you accept the updated Terms.
25. Governing Law
These Terms and any contracts concluded through our website are governed by the laws applicable to the seller’s registered place of business, unless mandatory consumer protection laws in your country provide otherwise.
If you are a consumer residing in the European Union, you may also benefit from mandatory consumer protection rules of your country of residence.
Nothing in these Terms limits your mandatory rights under applicable consumer law.
26. Dispute Resolution
If you have a concern or complaint, please contact us first at:
We will do our best to resolve the issue fairly and efficiently.
Consumers may also have the right to seek assistance from national consumer protection authorities or alternative dispute resolution bodies in their country.
27. Contact Information
For questions about these Terms, orders, returns, shipping, or products, please contact us at:
Nookra
Email: contact.nookra@gmail.com
Website: https://nookra.store