Terms of service

Terms of Service

Last updated: 30/08/2026

Welcome to Nookra.

These Terms of Service (“Terms”) govern your use of our website nookra.store and your purchase of products from our online store. By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms.

Please read them carefully before using our website or placing an order.

1. Store Information

This website is operated by Nookra.

For any questions regarding orders, products, shipping, returns, or these Terms, you can contact us at:

Email: contact.nookra@gmail.com
Website: https://nookra.store

Business details:
Business Name: BLAISE ECOMMERCE BLAZEJ CISZELSKI
Registered Address: KAZIMIERZA WIELKIEGO 7/5, 65-047 ZIELONA GÓRA, POLAND

Throughout the website, the terms “we”, “us”, and “our” refer to Nookra. The terms “you”, “your”, and “customer” refer to the person using our website or purchasing from us.

2. Our Products

Nookra offers carefully selected products for book lovers, including but not limited to:

  • DIY book nook kits

  • miniature bookshelf scenes

  • reading lights

  • reading-related accessories

  • decorative products for book lovers

Some of our products, especially DIY book nook kits, may require manual assembly. Product descriptions may include information about difficulty level, estimated assembly time, included parts, lighting features, recommended age, and whether items such as glue, batteries, or tools are included.

Please read each product page carefully before placing an order.

3. DIY Kits, Assembly and Product Use

Some products sold by Nookra are DIY kits and are not delivered as fully assembled finished items unless clearly stated otherwise on the product page.

DIY kits may include small parts and may require patience, careful handling, glue, batteries, basic tools, or adult supervision. They are generally intended for teens and adults, collectors, hobbyists, and book lovers.

Unless stated otherwise:

  • DIY kits are intended for decorative and hobby use.

  • DIY kits may contain small parts and are not suitable for young children.

  • Product colors, lighting effects, and final appearance may vary slightly depending on screen settings, lighting, assembly quality, and natural material variations.

  • Glue, batteries, or tools may not be included unless clearly stated on the product page.

  • Customers are responsible for following any included instructions and handling parts with care.

Nookra is not responsible for damage caused by misuse, improper assembly, unauthorized modification, negligence, or failure to follow provided instructions.

4. Product Information and Availability

We make reasonable efforts to display our products as accurately as possible, including descriptions, images, prices, dimensions, colors, specifications, and availability.

However, product information may occasionally contain errors, inaccuracies, or omissions. Product images are for illustrative purposes and may slightly differ from the actual product due to lighting, screen settings, manufacturing updates, or supplier variations.

We reserve the right to:

  • correct errors or inaccuracies

  • update product descriptions or images

  • change product prices

  • limit product quantities

  • discontinue products

  • refuse or cancel orders where product information or pricing was incorrect

If we cancel an order after payment has been made, we will issue a refund to the original payment method.

5. Prices and Currency

All prices displayed on Nookra are shown in U.S. dollars (USD).

Prices may change at any time without prior notice.

The final price of your order, including any applicable sales taxes, shipping charges, discounts, or promotional offers, will be shown at checkout before you complete your purchase.

Promotional “compare at” prices, discounts, sale prices, or other offers may be used from time to time and may change or end without notice.

6. Taxes, Customs Duties and Import Charges

Applicable sales taxes, where required, may be calculated and displayed at checkout.

Some products may be shipped from fulfillment locations outside the United States. As a result, an order may be subject to customs processing, import duties, tariffs, taxes, or other government-imposed charges.

Where such charges apply and have not already been collected as part of the order or shipping process, they may be the responsibility of the recipient.

Nookra does not control charges imposed directly by customs authorities, government agencies, shipping carriers, or other third parties.

Customs procedures may occasionally cause additional delivery delays.

7. Orders and Order Confirmation

After placing an order, you should receive an order confirmation email. This confirms that we have received your order request.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • incorrect or incomplete customer information

  • suspected fraud or unauthorized transaction

  • product unavailability

  • pricing or product information errors

  • delivery restrictions

  • violation of these Terms

If we cancel an order that has already been paid, we will refund the amount paid to the original payment method.

Please make sure that your shipping address, email address, and contact information are correct before completing your order.

We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

8. Payments

We accept the payment methods displayed at checkout.

Payments are processed securely by third-party payment providers.

By submitting payment information, you confirm that:

  • you are authorized to use the selected payment method

  • the payment information provided is accurate

  • you authorize us and our payment providers to charge the total order amount

We do not directly store full payment card details on our website.

9. Shipping and Delivery

Nookra currently ships exclusively to addresses within the United States.

Estimated delivery times may vary depending on:

  • the product ordered

  • fulfillment location

  • destination within the United States

  • processing time

  • shipping carrier

  • customs processing, when applicable

  • circumstances outside our reasonable control

Delivery estimates are provided for guidance only and are not guaranteed delivery dates unless clearly stated otherwise.

Full information regarding shipping, processing times, tracking, and delivery is available in our Shipping & Delivery Policy.

10. Lost, Delayed or Undeliverable Packages

If your order appears to be significantly delayed or lost in transit, please contact us at:

contact.nookra@gmail.com

We will help investigate the issue with the shipping provider, fulfillment partner, or supplier.

If a package is returned due to:

  • an incorrect or incomplete address

  • unsuccessful delivery attempts

  • refusal to accept delivery

  • failure to collect the package where required

additional shipping costs may apply before the order can be resent.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, we may be unable to refund shipping-related costs or additional expenses resulting from the failed delivery.

11. Returns

Customers may request a return within 14 days of receiving their order, subject to the conditions set out in our Returns & Refunds Policy.

To request a return, please contact us at:

contact.nookra@gmail.com

Please include:

  • your order number

  • the item you wish to return

  • the reason for the return

  • photos, if the item is damaged, defective, or incorrect

Returned items should be unused, undamaged, and in their original condition with all accessories and packaging included where applicable.

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For full details, please refer to our Returns & Refunds Policy.

12. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at:

contact.nookra@gmail.com

Please include:

  • your order number

  • a clear description of the issue

  • photos or videos of the product and packaging

After reviewing the issue, we may offer an appropriate solution, such as:

  • replacement parts

  • a replacement product

  • a partial refund

  • a full refund where applicable

Nothing in this section limits any rights that cannot legally be waived under applicable law.

13. Consumer Rights

Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be waived or restricted under applicable law.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us so that we can review the issue and provide an appropriate resolution.

Any rights provided by applicable law remain unaffected where they cannot legally be excluded.

14. Order Cancellations

You may request to cancel an order within 12 hours of purchase by contacting us at:

contact.nookra@gmail.com

We will do our best to cancel the order before it is processed or prepared for shipment.

After this period, the order may already have entered processing or shipping and cancellation may no longer be possible.

If cancellation is no longer possible, you may request a return after receiving the order in accordance with our Returns & Refunds Policy.

15. Promotions, Discounts and Gift Offers

From time to time, we may offer discounts, promotional codes, bundles, free shipping offers, or special campaigns.

Promotions may be subject to additional conditions, including:

  • limited availability

  • minimum order value

  • expiration dates

  • specific eligible products

  • one use per customer

  • exclusion from other offers

We reserve the right to modify, suspend, or end promotions at any time, provided this does not affect orders already completed under the valid terms of the promotion.

16. Reviews, Comments and User Content

If you submit reviews, comments, photos, messages, feedback, or other content to us or through our website, you confirm that:

  • the content is accurate and lawful

  • you have the right to submit it

  • it does not infringe the rights of others

  • it does not contain unlawful, misleading, abusive, harmful, or inappropriate material

By submitting content, you grant Nookra a non-exclusive right to use, display, reproduce, edit, and share that content for website, marketing, customer service, or promotional purposes, subject to applicable law.

We reserve the right to remove or reject content that we reasonably consider inappropriate, misleading, unlawful, or inconsistent with our website policies.

17. Intellectual Property

All content on nookra.store, including text, graphics, logos, images, product descriptions, design elements, icons, layout, and branding, is owned by or licensed to Nookra and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without our prior written permission.

You may use our website only for lawful personal and non-commercial shopping and browsing purposes.

18. Acceptable Use of the Website

You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or disruptive purpose.

You must not:

  • attempt to interfere with website security

  • use automated scraping, bots, or unauthorized data extraction tools

  • upload malicious code or harmful files

  • impersonate another person

  • submit false or misleading information

  • attempt unauthorized access to our systems

  • use the website in a way that violates applicable laws or regulations

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

19. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, analytics tools, shipping providers, marketing applications, and external links.

We are not responsible for the content, privacy practices, policies, availability, or actions of third-party websites or services.

Your use of third-party services may also be subject to their own terms and policies.

20. Privacy and Personal Data

Your privacy is important to us.

We collect and process personal information in accordance with our Privacy Policy, which explains what data we collect, how we use it, how long we may retain it, and what rights you may have under applicable data protection laws.

By using our website or placing an order, you acknowledge that your personal information may be processed as described in our Privacy Policy.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Nookra shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Our total liability for any claim relating directly to an order will not exceed the amount paid by you for that order, except where applicable law requires otherwise.

22. Product Safety

Please use all products responsibly and according to any instructions provided.

Products containing small parts, decorative elements, LEDs, batteries, or electronic components should be handled with care.

Keep small parts away from young children and pets.

Reading lights and LED accessories should be used only as intended. Do not use damaged cables, damaged electronic components, or products showing signs of overheating, electrical damage, or malfunction.

If you believe a product is unsafe, stop using it immediately and contact us.

23. Force Majeure

We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control.

This may include but is not limited to:

  • natural disasters

  • extreme weather

  • strikes or labor disputes

  • customs delays

  • transportation disruptions

  • supplier delays

  • pandemics or public health restrictions

  • government actions

  • technical outages

  • war, civil unrest, or other emergencies

24. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, website, products, legal obligations, or operational needs.

The latest version will always be available on this page.

The “Last updated” date at the top of this page indicates when these Terms were last revised.

Changes will apply from the date the updated Terms are published, subject to applicable law.

25. Governing Law

These Terms and any contracts concluded through our website are governed by the laws applicable to the seller’s registered place of business, except where mandatory applicable law provides otherwise.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

26. Dispute Resolution

If you have a concern, complaint, or dispute regarding your order or our services, please contact us first at:

contact.nookra@gmail.com

We will make reasonable efforts to review and resolve the issue fairly and efficiently.

Nothing in this section prevents either party from exercising any rights or remedies available under applicable law.

27. Contact Information

For questions about these Terms, orders, returns, shipping, or products, please contact us at:

Nookra
Email: contact.nookra@gmail.com
Website: https://nookra.store